Your website use a chatbot to assist customers, and it need to detect when a customer is upset based on what the customer types when interacting with chatbot. Which type of Al workload should you use?
For detecting when a customer is upset based on their text interactions with a chatbot, you should use:
natural language processing
Natural Language Processing (NLP) is a field of AI that focuses on the interaction between computers and humans through language. It’s ideal for understanding and analyzing text to detect emotions or sentiments.
natural language processing
Natural Language Processing (NLP) is a field of AI that focuses on the interaction between computers and humans through language. It’s ideal for understanding and analyzing text to detect emotions or sentiments.
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